Terms and Conditions

1. Interpretation and Definitions

1.1 Interpretation

Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa. “Including”, “includes” and “in particular” are illustrative and do not limit the words around them. References to legislation include that legislation as amended or replaced. “Writing” includes email and in-app messages.

1.2 Definitions

• “Glanzy” means GLNZY Ltd. and the Services it operates;
• “Services” means the glanzy.ai website, the Glanzy mobile app, and the Glanzy marketplace and related features;
• “Brand” means an independent beauty brand or merchant that lists and sells products through the Services;
• “User” means any person who accesses or uses the Services, including a Buyer; “you” and “your” refer to the User;
• “Buyer” means a User who purchases a product through the Services;
• “Content” means any material a User submits, including reviews, ratings, comments and images;
• “Radar” means the feature that lets you save products and set a Target Price to receive alerts;
• “Live Price” means the demand-driven price displayed for a product at a given moment, which holds or decreases during a Campaign based on demand and never increases within it;
• “Target Price” means a price you set in Radar at which you ask to be notified;
• “Campaign” means a limited-time selling window during which a product is offered;
• “Demand Signals” means aggregated User behaviour — such as saves, watchlist additions, clicks, views and revisits — used to calculate Live Prices.

2. Agreement to Terms

By joining the waitlist, creating an account or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services. If you use the Services on behalf of an organisation, you confirm you are authorised to bind it.

2.1 The Glanzy Marketplace — our role

Glanzy is a marketplace, not the seller. Brands list and sell their products through the Services. Unless we clearly state that Glanzy is the seller of a particular item, the contract of sale is between you and the Brand. Glanzy provides the platform, the live-pricing technology, the Radar feature and payment facilitation; it does not manufacture, own or dispatch Brand products.

2.2 How Live Pricing works

Prices only hold or fall. During a Campaign, a product's Live Price only ever holds or falls — it never increases. While shopper interest stays high, the price holds; as interest softens, the price steps down. A Live Price never falls below the minimum price set by the Brand. A Campaign runs for a limited time or until stock at the current price is taken; when a Campaign ends, the item may sell out or a new Campaign may later open at a different starting price, so the holds-or-falls rule applies within each Campaign rather than across Campaigns.

The same price for everyone. At any given moment, all shoppers see the same Live Price for the same product. We do not personalise prices to you individually based on your identity, profile or personal characteristics.

The price that applies is the price at checkout. A displayed Live Price is an invitation to purchase, not a binding offer, and is not guaranteed to remain available. The price that applies to your order is the one shown when you complete checkout.

2.3 Radar and Target-Price alerts

Setting a Target Price asks us to notify you if the Live Price reaches it. It is not a purchase, a reservation, a price guarantee or a binding offer by you or us. We do not promise any product will reach your Target Price, remain in stock, or stay available after an alert. To buy, complete checkout at the then-current Live Price.

2.4 Demand and availability information

We show real signals. Where the Services display demand or scarcity information — such as how many people saved an item, how many are watching, recent purchases, time remaining in a Campaign, or units left at a price — that information reflects genuine, current platform data. We do not fabricate scarcity, urgency, watcher counts, countdowns or social-proof figures.

2.5 Availability and international use

The Services may be accessed from various countries, but they are operated from the United Kingdom and Austria and are not directed at every jurisdiction. We may limit, restrict or withdraw the Services, particular products, or features in any territory, and some products may not be available or lawful to ship to your location. You are responsible for complying with the laws that apply to you and may not use the Services where doing so would be unlawful.

3. Eligibility; Age Requirements

You must be at least 16 years old and able to form a binding contract to use the Services. By using the Services you confirm you meet these requirements and that the information you provide is accurate and kept up to date. We may refuse, suspend or close access where these requirements are not met.

4. Safety Disclaimers

Products sold through the Services are cosmetic and personal-care items supplied by Brands. The following apply to your safety and are not a substitute for professional advice:

• Always read the Brand’s ingredient list, warnings and usage instructions; patch-test new products if you have sensitive skin or allergies.
• Information on the Services is for general purposes only and is not medical, dermatological or professional advice. Consult a qualified professional about specific concerns.
• Brands are responsible for the safety, labelling and legal compliance of their products. If you experience an adverse reaction, stop use and seek medical advice, and you may report it to us at support@glanzy.ai and to the relevant Brand.
• Nothing in this section limits your statutory rights in relation to faulty or unsafe products.

5. User Content; License Grant

You retain ownership of Content you submit. You grant Glanzy a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, display, adapt and distribute your Content for the purpose of operating, promoting and improving the Services. You confirm you have the rights to grant this licence and that your Content does not infringe any third-party rights or breach any law.

You are responsible for your Content. We may remove or restrict Content that breaches these Terms or applicable law, but we are not obliged to monitor Content.

6. Prohibited Uses

You agree not to:

• use the Services unlawfully or in breach of these Terms;
• manipulate Demand Signals or Live Prices — for example by automated saves, fake or multiple accounts, bots, or coordinated activity;
• scrape, harvest, copy or reverse-engineer pricing, catalogue, or User data without permission;
• interfere with, probe or attempt to bypass the security or integrity of the Services;
• upload unlawful, infringing, deceptive, defamatory or harmful Content;
• impersonate any person or misrepresent your affiliation;
• use the Services to send spam or unsolicited marketing;
• use the Services in breach of export-control or economic-sanctions laws, or if you are located in, or a resident or national of, an embargoed or sanctioned country, or are on a restricted-party list.

7. Orders, Subscriptions, Billing, and In-App Purchases

7.1 Orders and payment

When you place an order, you agree to pay the Live Price shown at checkout plus any stated taxes and delivery charges. Payments are processed by our payment provider, Stripe, including via Stripe Connect to route funds to Brands. By paying, you authorise the relevant charge. We or the Brand may decline or cancel an order — for example for pricing errors, suspected fraud, or stock issues — and where you have paid for a cancelled order you will be refunded.

7.2 Subscriptions and in-app purchases

If we offer paid subscriptions or in-app purchases (for example, enhanced Radar features), the price, billing frequency and what is included will be disclosed before you buy. Subscriptions renew automatically until cancelled; you can cancel at any time effective at the end of the current billing period, and we will tell you how. Purchases made through the Apple App Store or Google Play are also subject to those stores’ terms, and refunds for such purchases may be handled by the store.

7.3 Cancellations, returns and withdrawal rights

As a consumer you may have a statutory right to cancel a distance purchase within 14 days under UK and EU/Austrian law. For sealed cosmetic or hygiene products, this right may not apply once the item has been unsealed for health or hygiene reasons. Returns, refunds and faulty-goods remedies follow applicable consumer law and the relevant Brand’s policy. Nothing here removes your mandatory statutory rights.

7.4 Currency, taxes and cross-border orders

Prices are shown in the currency indicated at checkout. For cross-border orders you may be responsible for import duties, customs charges and local taxes, and delivery options and times vary by destination. The relevant Brand is responsible for lawful export and import of its products, including the cosmetics and labelling rules of the destination country.

8. Third-Party Services

The Services rely on third parties, including Stripe (payments), our hosting and analytics providers, the Brands, and the Apple App Store and Google Play. Your use of certain features may be subject to those third parties’ terms. We are not responsible for third-party services we do not control, but this does not affect your statutory rights against us or against a Brand.

9. Intellectual Property

The Services — including the Glanzy name, logo, design, software and the live-pricing technology — are owned by or licensed to Glanzy and protected by intellectual-property laws. We grant you a limited, revocable, non-transferable, non-exclusive licence to use the Services for personal, non-commercial purposes. You may not copy, modify, distribute or create derivative works except as permitted by law or with our consent. Brand trademarks and product imagery belong to their respective owners.

10. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users; where reasonable and lawful we will give notice. On termination, the licences granted to you end, while provisions that by their nature should survive (including §5 licence grant, §9 intellectual property, §11 and §12 disclaimers and liability, and §14 governing law) continue to apply. Termination does not affect orders already placed or your statutory rights.

11. “AS IS” and “AS AVAILABLE” Disclaimer

To the extent permitted by law, the Services are provided “as is” and “as available”, and we disclaim implied warranties regarding their availability, uninterrupted or error-free operation, or fitness for a particular purpose. We do not guarantee that any Live Price will fall, that an item will remain available, or that a Target Price will be reached.

Important: this disclaimer does not exclude or limit any warranty, guarantee or right that cannot be excluded under applicable law, and does not affect your mandatory statutory rights as a consumer (including rights to products of satisfactory quality and as described).

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law (including your mandatory rights as a consumer). Subject to that, and to the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability arising out of or in connection with the Services is limited to the total amount you paid through the Services in the 12 months before the event giving rise to the claim.

13. Copyright Complaints and Takedown Notices

If you believe Content on the Services infringes your copyright or other intellectual-property rights, send a notice to support@glanzy.ai including: (a) your contact details; (b) identification of the work you say is infringed; (c) identification of the allegedly infringing material and where it appears; (d) a statement that you have a good-faith belief the use is not authorised; and (e) a statement that the information is accurate. On receipt of a valid notice we will review and, where appropriate, remove or disable access to the material.

14. Governing Law

These Terms and any dispute arising out of them are governed by the laws of England and Wales. This does not deprive you of the protection of mandatory consumer-protection rules of the country where you live — for example, if you are resident in Austria or elsewhere in the EEA, you keep the protections that the law of your country of residence guarantees you.

15. Dispute Resolution

If you have a problem, please contact us first at support@glanzy.ai so we can try to resolve it. If we cannot resolve it informally, the following applies.

Consumers. As a consumer you keep your right to bring proceedings in the courts of your country of residence, and to use any alternative dispute resolution (ADR) or online dispute resolution available to you. EU/EEA consumers may access ADR/ODR mechanisms in their country; UK consumers may have access to ADR schemes. We will tell you about any ADR scheme we are obliged to use.

Non-consumers (business users and Brands). For users who are not consumers, the courts of England and Wales have exclusive jurisdiction, and the parties may agree to resolve disputes by arbitration.

Region-specific terms. If we offer the Services in regions such as the United States, additional or different dispute-resolution terms may apply to residents there — including, where enforceable, binding arbitration and a class-action waiver. Any such terms will be presented to the affected users and do not apply to UK or EU/EEA consumers, who keep the rights described above.

16. Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, it will be modified to the minimum extent necessary or, if that is not possible, severed, and the remaining provisions continue in force. Our failure to enforce any right or provision is not a waiver of it, and no waiver is effective unless in writing.

17. Changes to These Terms

We may update these Terms from time to time. For material changes we will give reasonable notice (for example by email or in-app) before they take effect. Changes are not retroactive and do not affect orders already placed. Your continued use of the Services after changes take effect means you accept the updated Terms; if you do not agree, you should stop using the Services.

18. Contact Information

Questions about these Terms:

• Email: support@glanzy.ai
• Operator: GLNZY Ltd., a company registered in England and Wales (company no. 17286640), registered office: 128 City Road, London, EC1V 2NX, United Kingdom